Refund & Return Policy
Refund & Return Policy
Your satisfaction is our priority at AuraGlow. Please read our return and refund policy carefully before making a purchase.
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, unopened, and in original packaging to qualify for a return.
Non-Returnable Items
- Opened or used fragrances
- Items marked as final sale
- Gift cards
How to Request a Return
- Email us at support@auraglow.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5-7 business days
Refunds
Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear depending on your bank or card provider.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us immediately at support@auraglow.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
Questions?
Contact us anytime at support@auraglow.com — we're happy to help.